Terms & Conditions for 1:1 Lessons

Terms & Conditions for 1:1 Lessons

These Terms & Conditions apply to all students booking and attending 1:1 lessons at Oxford School of English. By booking a lesson, the student (or parent/guardian where applicable) agrees to the terms below.

1. Booking and Payment

1.1. Lessons must be booked in advance and are subject to availability.

1.2. Payment must be made in full before the lesson unless an alternative arrangement has been agreed in writing.

1.3. A lesson is considered confirmed once payment has been received or the booking has otherwise been confirmed by the tutor.

1.4. Lesson fees are based on the agreed lesson length and rate at the time of booking.

1.5. Any additional costs or resources will be communicated to the student or parent/guardian in advance.

1.6. The lessons will be scheduled based on the time of our teachers’ availability as well as the students’. If there are any days or times when the student can not attend due to other commitments, please discuss these with the Director of Studies so they can arrange the lessons around these times.

1.7 If there are any other restrictions which might impact the location, time or length of the lessons (for example mobility issues requiring a ground floor classroom), please let the Director of Studies know as soon as possible and every reasonable accommodation will be made.

2. Cancellation and Rescheduling

2.1. Students must provide at least 48 hours’ notice if they need to cancel or reschedule a lesson.

2.2. Where sufficient notice is provided, the lesson may be rescheduled to another mutually convenient time, subject to availability.

2.3. Cancellations made with less than 48 hours’ notice will be charged at the full lesson rate.

2.4. If a student does not attend a scheduled lesson and has not provided notice, the lesson will be treated as a no-show and the full lesson fee will be charged.

2.5. Exceptions may be made at the school’s discretion in genuine emergencies or exceptional circumstances.

3. Late Arrival

3.1. Students are expected to arrive/log in on time and be ready for their lesson at the agreed start time.

3.2. If a student arrives late, the lesson will normally still finish at the originally agreed time. The tutor is not required to extend the lesson to compensate for lateness.

4. Online Lessons

4.1. Students attending online lessons are responsible for having a suitable device, reliable internet connection and any required software or applications.

4.2. Students should ensure that they are in an appropriate, quiet environment where they can participate fully in the lesson.

4.3. If technical issues prevent the lesson from taking place, the tutor may offer a replacement lesson or alternative arrangement at their discretion.

5. Student Responsibilities

Students are expected to:

• Attend lessons regularly and on time.
• Participate positively and respectfully.
• Complete any agreed preparation or homework.
• Bring or have access to any required materials.
• Communicate promptly with either the teacher or Director Studies if they are experiencing difficulties with their learning or wish to alter the content or focus of future lessons.
• Treat the tutor and any other participants with courtesy and respect.

6. Parents and Guardians

6.1. For students under the age of 18, a parent or legal guardian is responsible for providing consent for lessons to take place and for ensuring that the student is able to attend safely.

6.2. Parents/guardians should provide the tutor with any relevant information that may reasonably affect the student’s ability to participate in lessons.

6.3. Parents/guardians are responsible for ensuring that lesson fees are paid on time.

7. Lesson Content and Progress

7.1. Lessons will be planned according to the student’s needs, goals and current level. Please inform the Director of Studies or your tutor in advance if you have any specific needs or goals (e.g. a particular form of English such as business English or exam preparation such as FCE, IELTS, TOEFL etc).

7.2. The tutor will make reasonable efforts to support the student’s progress but cannot guarantee specific grades, results, qualifications or outcomes.

7.3. Students are responsible for their own effort, attendance, preparation and engagement between lessons.

8. Learning Materials and Intellectual Property

8.1. Any worksheets, notes, resources or other materials provided by the tutor are intended for the student’s personal educational use.

8.2. Students must not reproduce, sell, distribute, publish or commercially use the tutor’s materials without prior permission.

8.3. Students may use their own work and notes for personal study and educational purposes.

9. Recording Lessons

9.1. Students must not record, photograph, screenshot or otherwise reproduce a lesson without the tutor’s prior consent.

9.2. The tutor will not record a lesson without obtaining appropriate consent from the student and, where applicable, their parent or guardian.

10. Behaviour and Safeguarding

10.1. The tutor is committed to providing a safe, respectful and supportive learning environment.

10.2. Bullying, harassment, abusive behaviour, discrimination or inappropriate conduct will not be tolerated.

10.3. The tutor reserves the right to end a lesson or terminate the tutoring arrangement where behaviour presents a serious concern or makes it unreasonable for lessons to continue.

10.4. Where appropriate, safeguarding concerns may be reported to a parent/guardian or the relevant authority.

11. Teacher Sickness or Absence

11.1. If the scheduled teacher is unable to teach the lesson due to sickness etc, the Director of Studies will arrange a cover teacher wherever possible. If it is not possible to find an appropriate teacher, they will provide as much notice as reasonably possible.

11.2. If the lesson has to be cancelled, the lesson will be rescheduled to another mutually convenient time.

13. Privacy and Personal Information

13.1. Personal information provided by students or parents/guardians will be handled appropriately and only used for legitimate purposes connected with providing the lessons and managing the tutoring relationship.

13.2. Students and parents/guardians should inform the tutor if their contact or emergency information changes.

14. Changes to These Terms

14.1. Oxford School of English reserves the right to update these Terms & Conditions where reasonably necessary.

14.2. Students or parents/guardians will be informed of any significant changes that affect their lessons or payments