Oxford School of English Complaints Policy and Procedure

At Oxford School of English, we aim to provide a high standard of teaching, accommodation, activities and student support. If you are unhappy with any aspect of our services, we encourage you to raise your concern so that we can try to resolve it promptly.

How to Make a Complaint

In the first instance, please speak to the member of staff responsible for the area concerned:

· Classes: Joe Briggs – Director of Studies

· Accommodation: Andrea Gomez Domezain – Accommodation Manager

· Socials and Excursions: Haydar Albasri – Principal

· Any Other Services: Haydar Albasri – Principal, Patricia Valerio – Admissions Manager

We will reply to your complaint as soon as we can, within 7 days.

If you are not satisfied with our response, or if your complaint has not been resolved, you can contact the NCC Complaints Team at complaints@ncclondon.ac.uk

The NCC Complaints Team will provide you with a copy of the relevant complaints policy and explain the next steps when they respond to your complaint.