Complaints Policy

At Oxford School of English, we are committed to providing an excellent service to all our students. However, if a student has any complaints, the following options are available:

• Students are encouraged to contact or speak directly to a member of the management team* with any concerns they may have

• Teachers are encouraged to refer students to a member of the management if a complaint is received

• The contact details of the management team are available on the school website, and they will respond immediately to any concerns raised

• Please see the Safeguarding Policy on complaints relating to accommodation

• If you are not satisfied with our response, or if you feel that you are unable to raise your concerns with us directly, you may contact our accrediting body English UK at:

• English UK
  47 Brunswick Ct, Tanner St
  London
  SE1 3LH
  UK

*The management team is:

Haydar Albasri - School Principal

Richard Surtees - Managing Director at New City Colleges

June 2023
This policy is reviewed on an annual basis. However, if any issues relating to the policy should arise, the policy will be reviewed immediately.
Date of next scheduled review: June 2024