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Complaints Policy

At Oxford School of English, we are committed to providing an excellent service to all our students. However, if a student has any complaints, the following options are available:

  • Students are encouraged to contact or speak directly to a member of the management team* with any concerns they may have
  • Teachers are encouraged to refer students to a member of the management if a complaint is received
  • The contact details of the management team are available on the school website, and they will respond immediately to any concerns raised
  • Please see the Safeguarding Policy on complaints relating to accommodation
  • If you are not satisfied with our response, or if you feel that you are unable to raise your concerns with us directly, you may contact our accrediting body English UK at:

    English UK
    47 Brunswick Ct, Tanner St
    London
    SE1 3LH
    UK

*The management team is:

Principal Peter Thompson
Deputy Principal Haydar Albasri
Director of Studies and Welfare Officer Rosa Lucia

June 2022
This policy is reviewed on an annual basis. However, if any issues relating to the policy should arise, the policy will be reviewed immediately.
Date of next scheduled review: June 2023

English UK British Council

Recent enrolments

  • Ukraine Two days ago Olesia
  • Brazil Two days ago Alexandre
  • Saudi Arabia Two days ago Mubarak
  • Algeria 4 days ago Khalid
  • China 4 days ago Hongwei

Currently 88 students from 27 countries

  • Japan Japan
  • Saudi Arabia Saudi Arabia
  • Thailand Thailand
  • Germany Germany
  • France France
  • Italy Italy
  • Ukraine Ukraine
  • Switzerland Switzerland
  • Korea, South Korea, South
  • Turkey Turkey
  • United Arab Emirates United Arab Emirates
  • China China
  • Spain Spain
  • Israel Israel
  • Portugal Portugal
  • Russia Russia
  • Argentina Argentina
  • Austria Austria
  • Burkina Faso Burkina Faso
  • Algeria Algeria
  • India India
  • Saint Kitts-Nevis Saint Kitts-Nevis
  • Kuwait Kuwait
  • Sri Lanka Sri Lanka
  • Peru Peru
  • Poland Poland
  • Taiwan Taiwan

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