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Complaints Policy

At Oxford School of English, we are committed to providing an excellent service to all our students. However, if a student has any complaints, the following options are available:

  • Students are encouraged to contact or speak directly to a member of the management team* with any concerns they may have
  • Teachers are encouraged to refer students to a member of the management if a complaint is received
  • The contact details of the management team are available on the school website, and they will respond immediately to any concerns raised
  • Please see the Safeguarding Policy on complaints relating to accommodation
  • If you are not satisfied with our response, or if you feel that you are unable to raise your concerns with us directly, you may contact our accrediting body English UK at:

    English UK
    219 St John Street
    London
    EC1V 4LY
    UK

*The management team is:

Principal Peter Thompson
Deputy Principal Haydar Albasri
Director of Studies and Welfare Officer Rosa Lucia

June 2019
This policy is reviewed on an annual basis. However, if any issues relating to the policy should arise, the policy will be reviewed immediately.
Date of next scheduled review: June 2020

Independent Schools Inspectorate English UK British Council

Recent enrolments

  • Serbia Today Ivana
  • Japan Yesterday Sayo
  • Italy Yesterday Leonardo
  • Thailand Yesterday Ku-Emron
  • Switzerland Yesterday Elouan

Currently 112 students from 34 countries

  • Italy Italy
  • Japan Japan
  • Spain Spain
  • Saudi Arabia Saudi Arabia
  • Thailand Thailand
  • France France
  • Korea, South Korea, South
  • Oman Oman
  • Brazil Brazil
  • China China
  • Germany Germany
  • Guinea Guinea
  • Turkey Turkey
  • Argentina Argentina
  • Switzerland Switzerland
  • Colombia Colombia
  • Albania Albania
  • United Arab Emirates United Arab Emirates
  • Austria Austria
  • Belarus Belarus
  • Finland Finland
  • Indonesia Indonesia
  • Iran Iran
  • Kazakhstan Kazakhstan
  • Saint Kitts-Nevis Saint Kitts-Nevis
  • Myanmar Myanmar
  • Netherlands Netherlands
  • Nepal Nepal
  • Portugal Portugal
  • Palestinian Occupied Territories Palestinian Occupied Territories
  • Romania Romania
  • Russia Russia
  • Sweden Sweden
  • Venezuela Venezuela

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